Cleveland Clinic is making the shift to engage 52,000 caregivers in a culture of continuous improvement on their journey to deliver safer, more efficient, and more compassionate care.
Their goal is to achieve a culture in which every caregiver is capable, empowered, and expected to make improvements every day.
To set themselves up for success, they coached caregivers to think through these questions:
- What is the target condition (goal)?
- What is the current condition?
- What obstacles are in your way? Which one are you addressing now?
- What is your next step?
- When can we go and see?
- What did you expect to happen?
- What actually happened?
- What did you learn?
Join us at the 9th annual Lean Healthcare Transformation Summit, June 14-15 in Chicago, IL where the finance team from Cleveland Clinic will present a learning session and Lisa Yerian, MD will be a keynote speaker.