A hospital’s staff discovers improving efficiency isn’t easy
by Sabriya Rice
ON A WEDNESDAY MORNING early last month, a dozen nurses, housekeepers, surgical technicians and surgical assistants at Presence Health’s Sts. Mary and Elizabeth Medical Center are running behind in their hunt for ways to save time on the hospital’s busy surgical floor.
While others performed their usual duties, the group, surrounded by a conference room wall full of brightly colored Post-it notes, is midway through the challenge handed them by the hospital’s leaders. They are spending a full week observing their colleagues’ actions between surgeries to identify inefficiencies and come up with recommendations for an improved workflow.
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