Unit 5A, also known as the Innovation Unit, at Washington Health System is an extraordinary example of a model cell. They started with a motto of “Think small, Dream big.”
The newly formed team spent three months team building and learning about lean tools and methodologies. Then, after a full year of “living” on their unit they we able to remodel to better suit the processes they had designed.
The Innovation Unit at Washington Health System has made many improvements to the work, some that have already been spread throughout the hospital. Here are a few:
- Patient Status Board that allows them to see excessive care or missed care and be proactive rather than reactive
- Changing the roles of the Nursing Assistant and Unit Secretary to a Care Partner
Because of the great work on this unit, they have the highest staff engagement of the hospital inpatient units and have achieved a
patient satisfaction score of 88.5%, which is in the 90th percentile.