The rate of change in the business of healthcare has been extraordinarily fast in the past two decades. The shift to electronic medical records, mergers that create giant hospital systems, nationwide plans to insure more (or less) people—all of these systemic transformations have been rolled out with promises that healthcare will be improved for all. […]
Joining Mark Graban for this podcast is Steve Shortell. He is Blue Cross of California Distinguished Professorship, HPM and is a Professor of Organizational Behavior at the University of California, Berkeley School of Public Health. In this episode, they discuss some initial research that was released in a paper that was published in The Joint Commision Journal on Quality and Patient Safety. […]
Managing vision and purpose with strategic agility has never been more important for healthcare leaders in a turbulent and transforming industry. We know that our old mental models and systems for strategic planning are insufficient; yet in our early attempts to translate the lean-based system of hoshin planning into strategy deployment, the essence of strategy […]
Originally posted at Lean.org by Helen Zak December 7, 2017 “A bad system will beat a good person every time.” These sage words from W. Edwards Deming, sum up what many healthcare leaders face on a daily basis: bad systems working directly against the ability to deliver quality outcomes for patients. For decades, industry has […]
Ted Toussaint, a healthcare innovation strategist, and Sarah Steinberg, from Atrius Health, discuss innovative work that they led at Atrius, using a variety of modern product development and innovation methods, including lean, lean start up, design thinking, and more to create new “Care in Place” model for home-based patient care that helps reduce trips to […]
by John Toussaint, MD December 5, 2017 The landscape for the delivery of health care in the United States is changing, but the traditional care-delivery players are not the change agents. The recent announcement of CVS’s $69 billion deal to acquire Aetna brings an insurer together with a large network of primary care providers: CVS has built […]
Success and Failure in Medicine In this BBC podcast, Dr. Kevin Fong explores the concept of ‘lean’ in healthcare. He visits Toyota’s largest car assembly plant in the United States and discovers how the company’s legendary management philosophy – the Toyota Production System – is being implemented in hospitals, in an effort to improve patient […]
John Shook has written a rebuttal to a recent article in the New England Journal of Medicine, which he says is “superficial and full of misconceptions, trashing lean and Toyota.” This rebuttal is published at The Lean Post, the blog at the Lean Enterprise Institute. Read full post here.
In this new podcast, Kim Barnas, author of Beyond Heroes: A Lean Management System for Healthcare, discusses how lean management systems and are having a positive effect on the patient experience at hospitals around the world. Kim shares the powerful impact that daily management systems are having on patient safety and focusing improvement work on […]
While reporting on the rollout of the Affordable Care Act, journalist Steven Brill was diagnosed with a life-threatening condition that required heart surgery. “There I was: a reporter who had made hospital presidents and hospital executives and health care executives and insurance executives sweat because I asked them all kinds of questions about their salaries […]
