Category Archives: Peer-reviewed Articles

Improve the Affordable Care Act, Don’t Repeal It

Dr. Toussaint, in this Harvard Business Review article, outlines the important features of the Affordable Care Act and what should be kept. He discusses the root cause of the cost problem in American healthcare and options to deal with it. Finally, there is a call to action to redesign care around the patient, change the […]

Hospitals Are Finally Starting to Put Real-Time Data to Use

A new article in the Harvard Business Review New England Journal of Medicine’s  joint innovation website highlights Network members Salem Health and ThedaCare. These two organizations are leading the way in understanding how to develop and use Clinical Business Intelligence to improve care at the bedside. The article, written by John Toussaint, MD and Melissa Mannon, […]

Claims Databases Help Docs Boost Quality, Lower Costs

John Toussaint M.D. and Stephen Shortell PHD published an article in Healthcare: The Journal of Delivery Science and Innovation. The article describes the power of public reporting and publicly available data sets to drive improvement. Read Modern Healthcare’s summation of the article here.

A Management, Leadership, and Board Road Map to Transforming Care for Patients

Over the last decade I have studied 115 healthcare organizations in 11 countries, examining them from the boardroom to the patient bedside. In that time, I have observed one critical element missing from just about every facility: a set of standards that could reliably produce zero-defect care for patients. This lack of standards is largely […]

Ten Strategies To Lower Costs, Improve Quality, And Engage Patients: The View From Leading Health System CEOs

For CEOs of health care organizations, patient-centered care is becoming a business imperative, with payments tied to performance on measures of patient  satisfaction and engagement. Eleven executives show that patient-engaged care can be delivered in ways that improve quality and reduce costs.

The Promise of Lean in Healthcare

An urgent need in American health care is improving quality and efficiency while controlling costs. One promising management approach Lean. The goal of this article is to provide a template for health care leaders to use in considering the implementation of Lean. The Promise of Lean in Healthcare Article