Improving Performance Measurement

How do you determine what data you need to improve a process? Are you getting the data you need to improve?

Many leaders struggle with determining what to measure to improve and more importantly, how to get the data. Operational leaders may speak a different language than the IT or analytics team when it comes to requests for data.

During this one-day session, learn how to identify and use the right data as process measures to improve outcomes. Operational processes play a pivotal role and can directly impact the quality of the data that informs improvement processes. Practice leveraging information flow and material flow to inform metric selection.   Unlocking the data life cycle can enable operational leaders to effectively communicate data analysis requests that provide insight into performance and support improvement.

At the end of this session, participants will be able to:

  • Describe the difference between process metrics and outcome metrics
  • Apply the use of process metrics in improvement
  • Choose the appropriate performance metric to measure improvement
  • Explain data needs to the analytics support team

Schedule: 1-day (8:00 am – 4:00 pm)

Pre-reading: None

Recommended Reading:   None

Recommended Prerequisite Sessions: None

Who Should Attend: Operational leaders across the healthcare industry



Contact Us to Schedule