Principles and Behaviors of Operational Excellence

Are your improvement efforts yielding short-term gains?  Has your journey been all about the tools? In this learning session, participants will explore two architectural methods for improvement: 1. Tool-based architecture, and 2. Principle-based architecture. Both are necessary in the evolution of culture. Few organizations build on what they have previously learned – that tools alone are not enough, that people need to understand the “WHY” behind the “HOW,” or the “principle-based architecture” behind a lean transformation.

You will discover the key concepts behind The Shingo Model TM, which has guided lean transformations in many industries for more than 25 years and is now being applied in healthcare. During this one-day program, participants will learn from other healthcare organizations that are making this transition. Learn practical method and a framework to accelerate to world-class organization performance and operational excellence through the appropriate application of lean principles, systems, and tools. You will also understand why lean transformations are about more than the application of tools – they are about transforming the culture.

At the end of this session, participants will be able to:

  • Describe the benefit of focusing on principle-driven behavior.
  • Identify and create key behavior indicators (KBI).
  • Discuss the evolution and integration of tools, systems, and principles.
  • Recognize principles needed within organizational systems.

Schedule:  1-day (8:00am – 4:00pm)

Pre-reading:  None

Recommended Reading: None

Recommended Prerequisite Sessions: None

Who Should Attend: Clinical and nonclinical leaders across the healthcare industry

Contact Us to Schedule