Creating a Lean Culture

Do you have a clear understanding of the current culture of your healthcare organization and of how it can be impacted by a transition to a lean operating system? Do you know how to address the barriers to change inherent to the culture of your organization?

An organization’s lean transformation is at the heart a deep cultural shift. During the journey, leadership and employees are forced to practice dramatically different behaviors including moving from shaming and blaming to coaching and teaching; from managing-by-objectives to managing-by-process; from having all the answers to letting the appropriate person find the answer; and from being removed from frontline work to being in the work. Lean cannot be delegated, it must become the new way of working and behaving for all, or it will not be successful.

During this one-day program, participants will learn the dynamics of introducing and sustaining lean enterprise work into the culture of the organization and how to successfully accomplish the change to the current culture. Key objectives for participants include:

  • Articulate what culture is, how it evolves over time, and how it changes.
  • Understand how culture manifests itself in an organization.
  • Develop an understanding of current cultural attributes in their organizations and implications for change.

Create an individualized draft plan for cultural change in their organization using lean tools.

Duration: 1 Day (8:00am - 4:00pm)

Faculty:  Roger Gerard, PhD

Who Should Attend:  Clinical and nonclinical senior leaders in healthcare organizations

This education experience is also available for onsite delivery for your teams upon request. For more information, please contact our Education Team at 920-659-7471 or

Roger Gerard, PhD was co-author of the book On the Mend with John Toussaint, MD