Executive Site Visits

Executive Site Visit

Join us at world-class organizations to observe and experience a culture of continuous improvement.  Talk with leaders who have traveled the path of adopting the principles of operational excellence, or lean.  Learn from their successes and challenges.  Gain a deeper awareness of what it takes to transform an organization and what you can achieve as a result.



Cleveland Clinic – Cleveland, OH 

Learn more about their journey

March 19, 2019

May 8, 2019

September 12, 2019

November 12, 2019

UMass Memorial Health Care – Worcester, MA

Learn more about their results



St. Mary’s General Hospital – Kitchener, ON

Learn more about their results

February 28, 2019

April 4, 2019


Management on the Mend by Dr. John ToussaintMotM White bk book_edited-1

Learn from 11 organizations that transformed to a culture of care centered on the patient’s well-being through operational excellence.

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