At a time of unprecedented healthcare industry turmoil and growing inroads by competitors from CVS to Amazon, hospital CEOs and senior leaders need an innovative, comprehensive approach to strategic thinking.
In Patient-Centered Strategy, Jeff Hunter, a leading healthcare strategic planner for more than 40 years, describes a powerful new system for strategy formulation—one that derives value from an in depth understanding of patients’ needs, and unites senior leaders with frontline caregivers in the creative process.
He helps you identify your current strategic issues, formulate solutions, and then determine “What must be true” to solve problems and explore opportunities. Patient-Centered Strategy describes proven techniques on how to test your solutions quickly and then deploy the results effectively throughout your entire organization for sustained transformation.
Jeff shows senior executives:
- How to shed outdated mental models of strategic planning that inhibit creative thinking and behavior
- How to discover unmet needs, then create unique and meaningful value for customers
- How to connect with frontline caregivers in the discovery and creative process
- How to put real strategy back into strategy deployment
- How to make meaningful choices to reduce institutional overburden
- How to use scientific problem-solving to create solutions
- How to conduct small scale experiments that lead to large-scale transformation
- How to model the learning process to create more value faster
- How to use visual management and leader standard work to stay aligned and focused
Patient-Centered Strategy is also a powerful story of personal change, tracing Jeff’s journey from a conventional planner to an innovative practitioner on the cutting edge of 21st century strategic thinking.
Maureen Bisognano – :
Strategy has never been more important, not only for leaders, but also for those we serve. It’s a new time and strategy engaging patients, staff and communities will help us to transform to the Triple Aim; better health, better care and lower costs. This book redefines the way we should plan and execute strategy and offers practical and helpful steps to thinking about the future.
President Emerita and Senior Fellow, Institute for Healthcare Improvement (IHI)
Stephen M. Shortell, PhD, MPH, MBA – :
Patient-Centered Strategy provides a systematic approach for making more informed choices that will create and sustain transformational improvement in health care delivery. You will never think of strategy in the same way again.
Stephen M. Shortell, PhD, MPH, MBA
Professor of the Graduate School
Co-Director, Center for Lean Engagement and Research (CLEAR) in Health Care
School of Public Health
Michael A. Sachs – :
Jeff lays out a masterful description of a breakthrough approach to strategy development and design that helps organizations achieve their true potential. Based upon the solid principles of Lean Thinking, this well-orchestrated process moves people out of their conventional thought process to examine alternatives and approaches that yield dramatic improvement in business outcomes. Jeff’s journey, stated in passionate terms, is a story that we can use to encourage us to attempt to disrupt the status quo of conventional thinking. Thanks Jeff for bringing this exceptional dialogue to us in such an easy to understand fashion.
Michael A. Sachs
Chairman of TLSG, Inc.
John E. Billi, MD – :
In Patient-Centered Strategy Jeff Hunter shares his deep experience applying lean thinking and a P-D-S-A mindset to strategic planning. He explains how strategic management encompasses three work streams that must be balanced and managed: strategy deployment, operational effectiveness and major projects. Essential reading for healthcare leadership teams striving to move their organizations closer to ‘True North.
John E. Billi, MD
Medical Director, Collaborative Quality Initiatives
Professor of Internal Medicine and Learning Health Sciences, Medical School
The University of Michigan